Step 1: Go to your Magento backend, select Simiconnector > User Experience > Intercom Chat Settings
Step 2: Open a new browser tab and go to https://www.intercom.com/. Then click Login.
Step 3: Fill in the account information (work email & password), and then click Sign In.
Step 4: In the IntercomChat Dashboard, click on the Profile Image in the bottom-left corner and choose Settings.
Step 5: On Settings screen, choose App Settings > iOS. Copy iOS API KEY and paste into Intercom iOS App ID from Step 1. Also, copy Your App ID and paste into Intercom App ID from Step 1.
Step 6: Navigate to Android Tab, copy Android API Key and paste into Intercom Android App ID from Step 1